RETURNS POLICY

 

All goods purchased from Kindness Society come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

If there is a problem with an item you have purchased from Kindness Society you can return it to us. Upon assessment, we will offer a full refund or replacement if there is major problem with the item.  We may offer of a repair or replacement if the problem is not major.

You must provide us with your proof of purchase (e.g. your Kindness Society receipt, online invoice, credit card or bank statements).  Any refund will be provided via the same method of payment as the original purchase. 

  

CHANGE OF MIND RETURNS

 

If you wish to return an item because you have changed your mind about your purchase, we will offer you a refund provided that: 

• You return the item within 5 days from the purchase date in store or 5 days after receiving your online order. After this period you may not be entitled to a refund or exchange.
• You produce your original receipt, online tax invoice or other adequate proof of purchase when returning the item.
• The item has not been used or damaged in any way including that:
• It is in the original packaging, including any accessories and manuals; and
• It is unworn, unopened, unused and in its original condition.
• The item is not one of the goods listed below as a good for which a change of mind return is not available. 

All Change of Mind refunds are issued at the discretion of Kindness Society.  We reserve the right to refuse a refund for a change of mind request if it does not comply with these conditions. 

 

GOODS ON WHICH A CHANGE OF MIND RETURN IS NOT AVAILABLE

 

Kindness Society will not accept the return of items from the following categories under the change of mind returns policy under any circumstances:

• Food Items
• Candles
• Books & Other Stationary

  

RETURNING GOODS BY POST

 

Please contact us at hello.kindness.society@gmail.com or message our page on Facebook and we will assist with the product return via Australia Post or courier service. Refunds associated with product returns occur once the product been received from the Australia Post or courier service and assessed in-line with our Returns Policy. 

We're not responsible for any postage costs associated with returned goods, except in cases where the items have been recalled or you are entitled to a remedy under the Australian Consumer Law.

We recommend that you obtain proof of postage to track your return as we cannot accept responsibility for items lost in transit.  Please contact your delivery provider to locate your parcel. 

 

PERSONAL INFORMATION

In order to process your return we may request and record your ID and personal information.

 

 

 

 

SHIPPING INFORMATION

 

Expected Delivery Delays 

Due to current restrictions, we are experiencing delays with Australia Post deliveries and some orders may take a little longer than usual. We are doing everything we can to get your order to you as quickly and as safely as possible. We appreciate your understanding.

 

Shipping Methods

We currently ship our orders through Australia Post with the option of regular or express rates. Delivery on orders are delivered weekdays by Australia Post. The Australia Post network is currently experiencing delays, please allow 2-14 days business days. 

Once your order is dispatched you'll receive an email from us containing your tracking code. If you do not receive this email and would like to obtain your tracking number please email us using the contact us option from our online store.

Once you have your consignment tracking number, you can track your parcel by using the 'click here' entry on your shipping confirmation email or entering the consignment number into the Australia Post website delivery tracking system. Please allow 24 hours for your parcel to register the consignment tracking number against your order, before attempting to track your parcel.

Oversized products will be delivered via courier. Please allow 3 - 14 business days, depending on the delivery location.

Should we be unable to arrange delivery to your location, we will arrange a refund for your order.

 

DELIVERY ACCEPTANCE

All home delivery orders require a signature upon delivery. If there's no one at home to sign for the parcel, or a 'to the door' service is not available in your area, a card will be left with instructions on how to collect from your nearest Australia Post office outlet. Once your parcel has been signed for you will be responsible for any damage to or loss of your items. If you believe you have not received everything you ordered please contact us within 7 days of delivery.

Please note, we do not accept deliveries to Parcel Collection boxes or lockers.

 

REASONS FOR ORDER DELAYS 

• Public holidays
• Incorrect address has been entered against the order
• If the payment capture process is unsuccessful your order will be delayed until alternate payment arrangements can be made
• Occasionally if a particular product is in high demand we may need to re-order the product from our suppliers.

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Local Delivery 

 

We offer local delivery to Bendigo residents for a flat fee of $5*. To see if you qualify please contact us via email: hello.kindness.society@gmail.com, or Facebook messenger.  

*for orders over $20. 

 

INTERNATIONAL DELIVERY

Kindness Society is unable to ship internationally at this time.